The day after the Beta Iotas were initiated into Tau Beta Sigma, my little, Liz, and I went out to get our Big/Little letters made. I also let her pick out her own letters, and I had some letters made. This was on April 14th. They told me they'd be ready on April 25th. First of all that was crazy! Two weeks for letters?! Back in my day...like last year, when the Greek Empo was still in existence Expert T's was a lot smaller. They would tell you they would have them finished in a week, and usually call you earlier to tell you they were ready. The girl who worked there was really nice and helpful.

Now a days they have moved to a bigger location and taken on another store's worth of customers. Most greek organizations went to the greek empo, so now they are forced over to Expert Ts. The way they do business now has totally changed. It seems less customer service oriented, and more catered to doing things faster. But they aren't very fast.

Anyway, so I wait and wait for them to call me yesterday, and they never did. So I called at about 4:30 and I asked them if my shirts were ready, and they said no. NO?! I told them I had been waiting two weeks and I was told it would be ready on April 25th. She checks the records and tells me two weeks is actually on Monday. It doesn't matter who two weeks is! You told me it would be ready on the 25th! She told me that the letters were at the seamstress and that the letters were cut out and pressed but they still had to be sewn on. She told me they'd be ready on Monday, but she couldn't guarantee that. I paid a ridiculous $20 a shirt, they better be ready when I am told their ready. The customer is always right, and whoever answered the phone was really rude to me.

I'm just not very happy how Expert Ts has gone down hill. Needless to say, I'll be making my own this summer...and some for Liz. :)

~Taylor~

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